Charity Call Handling & Fundraising

WHAT WE DO

Inbound Supporter Care

We answer in your charity's name. Donor questions, beneficiary calls, general enquiries, covered 24/7. No voicemail.

Outbound Telephone Fundraising

Donor acquisition. Lapsed donor re-engagement. Gift Aid follow-ups. Regular giving sign-ups. Trained specialists, not a script read cold.

LiveChat

Real-time answers for supporters browsing your site. Fewer abandoned donations.

Bookkeeping

Accurate, compliant finances. We know charity reporting requirements.

WHY ZOOM OFFICE

10+ years in charity fundraising.

Not a generalist call centre that added “charity” to a services list.

UK, US, Canada, Australia.

We work with charities beyond the UK too.

Pay for what you use.

No long contracts.

GDPR and Fundraising Regulator compliant.

Every call, every time.

A specialism in faith-based fundraising.

Ramadan, Qurbani, and other faith-led campaigns are an area we know well, alongside our broader charity work.

Frequently Asked Questions

Questions we get asked before people sign up.

Yes, across the UK, and with charities in the US, Canada, and Australia.

Yes, acquisition, lapsed donor re-engagement, Gift Aid, regular giving.

Our team trains specifically for charity conversations. Donors aren’t customers, we don’t treat them like one.

Yes. Scale up for an appeal, scale down after.

Get a tailored quote.

Yes, GDPR, Ofcom, and the Fundraising Regulator’s Code of Practice.

TESTIMONIALS

What Our Clients are Saying

      
   Zoom Office - Virtual Receptionist & Virtual PA Services
   18 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Hannah Temour 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, polite and did what I asked. Not just once quite a few times. Would recommend for sure.
  
 
      Posted on Google  
   
   Wyn Davis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Zoom Office has been providing us with professional telephone answering services for more than 10 years. Can't recommend them enough. Five star service.
  
 
      Posted on Google  
   
   Sofia Butt 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent quality of service, would highly recommend
  
 
      Posted on Google  
   
   Spherical Accountants 
 
 
 
 Trustindex verifies that the original source of the review is Google. We tried a few other companies before starting to use the Virtual Receptionist services offered by Zoom.  That was the best business decision we made and have never regretted it.  The receptionists are always very polite and professional.  The messages are left via email immediately with a clear message.  Our clients often mention to us that they were very happy with the way our receptionists handled the calls.  Jerry is always very helpful and goes beyond the call of duty to help us.  We are now planning to expand our team with Zoom Office.  Thank you all.
  
 
      Posted on Google  
   
   Ahmed Jami Sakhi 
 
 
 
 Trustindex verifies that the original source of the review is Google. 𝐈𝐭 𝐢𝐬 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐜, 𝐮𝐬𝐞𝐫-𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲 & 𝐧𝐢𝐜𝐞 𝐟𝐨𝐫 𝐚𝐥𝐥. 👍
  
 
      Posted on Google  
   
   Platinum Solicitors 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have been using Zoom office for over 1 year, we can really rely on Zoom office, they are reliable and prompt and telephone manners are always fantastic. We look forward to working with them in the future.
  
 
      Posted on Google  
   
   Azhar Mohiuddin 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have used Zoom on a few occasions over the past 7 years. Service has always at the forefront and our customer needs at the heart of everything do. Highly recommended.
  
 
      Posted on Google  
   
   Karaoke UK 
 
 
 
 Trustindex verifies that the original source of the review is Google. Been using Zoom receptionist for a number of years now, great service, very professional, highly recommend.

Charities

Answer Every Donor. Never Miss a Gift.