Healthcare Call Answering

WHY ZOOM OFFICE FOR HEALTHCARE

Trained Healthcare Receptionists

Patient confidentiality, medical call urgency, sensitive conversations, handled with discretion.

GDPR & Data Compliance

Every call GDPR compliant. Encrypted data. Strict confidentiality protocols.

24/7/365 Coverage

Never voicemail. Weekends, bank holidays, always a real person.

No Recruitment Headaches

A fully trained team from day one. No sick days, no holidays, no HR admin.

Scalable to Your Needs

Single GP practice or multi-location group, capacity added for flu season, reduced in quieter periods.

Native English-Speaking Professionals

UK-based, no offshore call centres, no language barriers.

Frequently Asked Questions

Questions we get asked before people sign up.

24-48 hours, most practices. Your receptionist briefed on your team and protocols before the first call.

Booked, rescheduled, cancelled, in real time.

Your escalation protocol, followed exactly. Urgent calls transferred to your on-call clinician immediately.

Fully. Trained staff, encrypted communications, secure storage throughout.

We absorb it, flu season, a health announcement, whatever the cause, without disruption to your service.

Each location gets its own dedicated receptionist and protocols.

Free, tailored quote.

Common terminology as standard, briefed further on your specific specialties.

TESTIMONIALS

What Our Clients are Saying

      
   Zoom Office - Virtual Receptionist & Virtual PA Services
   18 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Hannah Temour 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, polite and did what I asked. Not just once quite a few times. Would recommend for sure.
  
 
      Posted on Google  
   
   Wyn Davis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Zoom Office has been providing us with professional telephone answering services for more than 10 years. Can't recommend them enough. Five star service.
  
 
      Posted on Google  
   
   Sofia Butt 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent quality of service, would highly recommend
  
 
      Posted on Google  
   
   Spherical Accountants 
 
 
 
 Trustindex verifies that the original source of the review is Google. We tried a few other companies before starting to use the Virtual Receptionist services offered by Zoom.  That was the best business decision we made and have never regretted it.  The receptionists are always very polite and professional.  The messages are left via email immediately with a clear message.  Our clients often mention to us that they were very happy with the way our receptionists handled the calls.  Jerry is always very helpful and goes beyond the call of duty to help us.  We are now planning to expand our team with Zoom Office.  Thank you all.
  
 
      Posted on Google  
   
   Ahmed Jami Sakhi 
 
 
 
 Trustindex verifies that the original source of the review is Google. 𝐈𝐭 𝐢𝐬 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐜, 𝐮𝐬𝐞𝐫-𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲 & 𝐧𝐢𝐜𝐞 𝐟𝐨𝐫 𝐚𝐥𝐥. 👍
  
 
      Posted on Google  
   
   Platinum Solicitors 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have been using Zoom office for over 1 year, we can really rely on Zoom office, they are reliable and prompt and telephone manners are always fantastic. We look forward to working with them in the future.
  
 
      Posted on Google  
   
   Azhar Mohiuddin 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have used Zoom on a few occasions over the past 7 years. Service has always at the forefront and our customer needs at the heart of everything do. Highly recommended.
  
 
      Posted on Google  
   
   Karaoke UK 
 
 
 
 Trustindex verifies that the original source of the review is Google. Been using Zoom receptionist for a number of years now, great service, very professional, highly recommend.

Healthcare

Never Miss a Patient Call Again.