E-Commerce & Retail Support

HOW ZOOM OFFICE HELPS

Call Centre

Order tracking, delivery queries, returns, complaints, product questions, handled in your brand voice.

LiveChat

Real-time answers convert visitors. Fewer abandoned carts, fewer support calls, faster checkout.

After-Hours & Weekend Support

Your customers shop evenings and weekends. Their questions answered then, not 48 hours later.

Outbound Customer Engagement

Post-purchase follow-ups, review requests, loyalty renewals, re-engagement, run proactively.

Frequently Asked Questions

Questions we get asked before people sign up.

Orders looked up, deliveries tracked, returns processed in real time.

Every agent briefed on your tone, policies, and scripts before they take a call.

Black Friday, Christmas, any peak, we scale up, then scale back down. You only pay for what you use.

Full conversation, handled with empathy, your policy explained clearly.

Phone, email, live chat, one team across all three.

Volume, resolution rates, response times, satisfaction, all in your portal.

Tailored quote within 2 hours.

TESTIMONIALS

What Our Clients are Saying

      
   Zoom Office - Virtual Receptionist & Virtual PA Services
   18 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Hannah Temour 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, polite and did what I asked. Not just once quite a few times. Would recommend for sure.
  
 
      Posted on Google  
   
   Wyn Davis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Zoom Office has been providing us with professional telephone answering services for more than 10 years. Can't recommend them enough. Five star service.
  
 
      Posted on Google  
   
   Sofia Butt 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent quality of service, would highly recommend
  
 
      Posted on Google  
   
   Spherical Accountants 
 
 
 
 Trustindex verifies that the original source of the review is Google. We tried a few other companies before starting to use the Virtual Receptionist services offered by Zoom.  That was the best business decision we made and have never regretted it.  The receptionists are always very polite and professional.  The messages are left via email immediately with a clear message.  Our clients often mention to us that they were very happy with the way our receptionists handled the calls.  Jerry is always very helpful and goes beyond the call of duty to help us.  We are now planning to expand our team with Zoom Office.  Thank you all.
  
 
      Posted on Google  
   
   Ahmed Jami Sakhi 
 
 
 
 Trustindex verifies that the original source of the review is Google. 𝐈𝐭 𝐢𝐬 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐜, 𝐮𝐬𝐞𝐫-𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲 & 𝐧𝐢𝐜𝐞 𝐟𝐨𝐫 𝐚𝐥𝐥. 👍
  
 
      Posted on Google  
   
   Platinum Solicitors 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have been using Zoom office for over 1 year, we can really rely on Zoom office, they are reliable and prompt and telephone manners are always fantastic. We look forward to working with them in the future.
  
 
      Posted on Google  
   
   Azhar Mohiuddin 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have used Zoom on a few occasions over the past 7 years. Service has always at the forefront and our customer needs at the heart of everything do. Highly recommended.
  
 
      Posted on Google  
   
   Karaoke UK 
 
 
 
 Trustindex verifies that the original source of the review is Google. Been using Zoom receptionist for a number of years now, great service, very professional, highly recommend.

E-Commerce & Retail