VoIP Solutions

If your internet connection has an issue, calls can automatically divert to a mobile number or backup line, so a local outage doesn’t take your phone system offline. Traditional landlines fail too — the difference is that a VoIP issue is typically resolved in minutes by switching networks or devices, not by waiting days for an engineer.

Yes. Our app is available on iPhone and Android, and your business number works exactly the same way whether you’re using a desk handset, a laptop, or your phone. You can make and receive calls from anywhere with an internet or mobile data connection.

This is covered in detail in the Reliability & Uptime section above — in short, calls automatically divert to a backup number you choose, so a connection issue doesn’t mean missed calls.

No. VoIP works on devices you already own — phones, laptops, and computers.

Once you’ve signed up, downloading the app and making your first call takes around 15–20 minutes. If you’re porting an existing number, you can be making and receiving calls on a new number immediately while the port completes.

Yes — and most clients do. VoIP works seamlessly alongside Virtual Reception, Call Centre, and other Zoom Office services, since they’re managed by the same team. If you need both a phone system and call answering support, we can set up both together rather than coordinating two separate providers.