LiveChat
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LiveChat
Trained agents answer your website chat instantly, while your visitor’s still on the page, not after they’ve left.
If you’re picturing a chatbot, picture something different.
Most businesses already have something called “live chat” on their website — a widget that pops up, asks a generic question, and either bounces visitors to a contact form or hands them to an automated bot pretending to be a person. It’s not the same thing.
Zoom Office’s LiveChat service is staffed by trained agents — real people who know your business, your products, and your tone of voice — answering in real time. ChatGPT and automated chat tools can handle simple, scripted responses. They can’t read a frustrated customer’s tone and adjust. They can’t make a judgement call about whether to offer a discount to save a sale. They can’t have an actual conversation.
We can. That’s the difference between a chat widget that exists on your site and a chat service that actually converts visitors into customers.
A lightweight chat widget is added to your website. No disruption to your existing site, no redesign required.
We learn your products, your pricing, your policies, your FAQs, and how you want different types of conversations handled — building a knowledge base your agents work from so every response is accurate and on-brand.
Once live, every chat is answered promptly by a trained agent. Routine questions are answered directly. Conversations that need your input — a custom quote, a complex technical question, a complaint — are flagged and handed to your team with full context, not just a transcript.
Monthly reporting shows you exactly what's happening — volume, response times, conversion outcomes — so you can see the service working, not just trust that it is.
A chatbot can answer “what are your opening hours?” It cannot read frustration in a customer’s message and adjust its approach, or make a judgement call on an edge case your FAQ doesn’t cover. Our agents can — because they’re people, not pattern-matching software.
Self-managed live chat means someone on your team needs to be watching the chat window, which rarely happens consistently. With Zoom Office, every chat is covered, every time — without it becoming another job for someone already stretched thin.
If you’re already using Zoom Office for reception or call centre support, your LiveChat agents work from the same brief, the same brand voice, and the same customer information — so a visitor who chats and then calls gets a consistent experience either way.
Our agents aren’t just answering questions — they’re briefed to recognise buying intent, capture the right details, and qualify leads before handing them to your sales team. A chatbot answers. Our agents sell.
Questions worth asking before you add LiveChat to your site.
A real person, every time. Our agents are trained on your business and respond to genuine questions with genuine answers — not automated, pattern-matched replies. If a conversation needs information your agent doesn’t have, they’ll say so and find out, rather than guessing or giving a generic response.
In most cases, we replace your existing chat widget with ours, so visitors get one consistent, fully staffed chat experience rather than switching between an automated tool and a human one.
Speed is the entire value proposition of live chat — a slow response defeats the purpose, so response times are something we track and report on monthly.
Your agent flags it and hands the conversation to your team with full context — what’s been discussed, what the visitor needs, and any details already captured. Nobody on your end has to start from scratch reading a transcript.
Yes. After-hours coverage is available so visitors browsing outside your business hours still get an instant response.
Before going live, we build a knowledge base specific to your business — your products, pricing, policies, and FAQs — and brief your agents on it. This is the same briefing process used across all Zoom Office services, refined and kept current as your business changes.
Plans are based on your expected chat volume and coverage hours.
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