The Same Team, Ready to Scale the Moment Your Call Volume Does.

Overflow, campaign, and dedicated inbound capacity for busy periods, marketing pushes, or tendered contracts.

Who It's For?

E-Commerce and Retail. Sharp seasonal peaks, Black Friday, product launches.

Charities. Ramadan and Eid al-Adha appeal spikes.

Larger organisations issuing formal tenders for outsourced contact-centre capacity.

A Full Call Centre Operation. Without Building One

    Extra inbound capacity when you need it, drawing on the same team and infrastructure as your Virtual Reception service

    No re-onboarding, no new setup

    Your customers experience your business, not an outsourced service bolted on for busy periods.

    WHY ZOOM OFFICE?

    You only have to train us once!

    Existing Virtual Reception clients scale in with zero new setup cost.

    The Same Team You Already Trust

    Not a different vendor for overflow, the same people who already know your business.

    Built for Spikes, Not Just Steady State

    Scoped per campaign or tender, not forced into a standard monthly plan that doesn’t fit the volume.

    We scale with your volume, not against it.

    In-house teams are fixed costs. When call volume drops, you’re still paying for full capacity. When it spikes, you’re understaffed. Zoom Office scales with your actual volume — up during busy periods, back down when things quieten. You pay for what you use.

    One partner for calls, support, and outreach.

    Inbound, outbound, live chat, reception, one team, one invoice.

    Frequently Asked Questions

    Questions call centre buyers ask before they commit.

     No. Call Centre Solutions covers inbound overflow, campaign, and dedicated capacity. Outbound calling sits under Outbound Lead Generation, a separate service.

    Virtual Reception is your everyday, steady-state front door. Call Centre Solutions is extra capacity for spikes, campaigns, or tenders, on the same team.

    No. Existing clients scale in with zero new setup.

    Yes, dedicated and tendered capacity is priced per-agent, seat-based, matching how enterprise procurement actually works.

    TESTIMONIALS

    What Our Clients are Saying

    Posted on Google Google
    Hannah Temour profile picture
    Hannah Temour
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Excellent service, polite and did what I asked. Not just once quite a few times. Would recommend for sure.
    Posted on Google Google
    Wyn Davis profile picture
    Wyn Davis
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Zoom Office has been providing us with professional telephone answering services for more than 10 years. Can't recommend them enough. Five star service.
    Posted on Google Google
    Sofia Butt profile picture
    Sofia Butt
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Excellent quality of service, would highly recommend
    Posted on Google Google
    Spherical Accountants profile picture
    Spherical Accountants
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    We tried a few other companies before starting to use the Virtual Receptionist services offered by Zoom. That was the best business decision we made and have never regretted it. The receptionists are always very polite and professional. The messages are left via email immediately with a clear message. Our clients often mention to us that they were very happy with the way our receptionists handled the calls. Jerry is always very helpful and goes beyond the call of duty to help us. We are now planning to expand our team with Zoom Office. Thank you all.
    Posted on Google Google
    Ahmed Jami Sakhi profile picture
    Ahmed Jami Sakhi
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    𝐈𝐭 𝐢𝐬 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐜, 𝐮𝐬𝐞𝐫-𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲 & 𝐧𝐢𝐜𝐞 𝐟𝐨𝐫 𝐚𝐥𝐥. 👍
    Posted on Google Google
    Platinum Solicitors profile picture
    Platinum Solicitors
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    We have been using Zoom office for over 1 year, we can really rely on Zoom office, they are reliable and prompt and telephone manners are always fantastic. We look forward to working with them in the future.
    Posted on Google Google
    Azhar Mohiuddin profile picture
    Azhar Mohiuddin
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    We have used Zoom on a few occasions over the past 7 years. Service has always at the forefront and our customer needs at the heart of everything do. Highly recommended.
    Posted on Google Google
    Karaoke UK profile picture
    Karaoke UK
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Been using Zoom receptionist for a number of years now, great service, very professional, highly recommend.

    Ready for capacity that scales the moment you need it?

    No re-onboarding if you're already a client. Scoped to your campaign or tender.